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Employee Services

Assessment & Referral

Our goal during the assessment process will be to resolve the client’s problem whenever possible. We assist the client in identifying the problem, designing a plan of action or treatment, and implementing the plan with an ongoing treatment provider.  If the client’s issue cannot be resolved within the assessment, a referral for ongoing care is made.

Information & Resources

Our highly trained intake clinicians and work-life consultants are always available to assist clients in locating the most appropriate resources in the most convenient geographical locations.  Accessibility to information and resource requests are made convenient through telephone and live online chat, available 24 hours every day.

Worklife Services

Our WorkLife services include a real person to help sort out issues, concrete support & resources, tools that enable decision making, and emotional support.  Worklife services include (but are not limited to):

  • Wellness Coaching
  • Health & Wellbeing
  • Childcare & Parenting Resources
  • Legal
  • Financial
  • ID Theft
  • Daily Living
  • Education Planning
  • Adult/Eldercare
  • Assisted Search
  • Work & Career Growth
  • Health Risk Assessment
  • Referrals to providers, specialists, and resources to meet specific work, life or caregiving needs
  • Dependent Care

Website Services

Online tools, resources and information include (but are not limited to):

  • EAP Benefit information
  • Page by page service access points
  • Monthly live & on-demand webinars
  • Skill builders
  • Supervisor tools
  • Wellness articles
  • Worklife resource library
  • Instant Messaging
  • Online Referral Requests

EAP Publications

We offer free email subscriptions to employees to promote the EAP by circulating monthly communications that include:

  • A highlighted EAP benefit feature
  • A wellness feature article
  • The webinar of the month announcement
  • A supervisor tip sheet
 
Once every quarter, we produce a newsletter called The Source, that includes bite-sized articles and tips to improve overall wellbeing.

In addition, we provide supportive articles to employees when catastrophes, traumatic incidents and natural disasters happen. This is published on the EAP website as EAP Response.

EAP Promotions

We are able to customize EAP promotional materials that speak to each company’s unique culture in addition to the standard promotional materials we offer, such as:

  • EAP Brochures
  • Wallet Cards
  • Letters of Introduction
  • EAP Benefit Flyers
  • WorkLife Flyers
  • Educational Flyers
  • EAP Posters
  • Mail Stuffers
  • Website Flyers

Our Communications Team actively engages in developing innovative ways of promoting the EAP benefit to employees.