Access information (phone number and website) will point to CuraLinc. The core EAP benefits offered by Wellspring are also offered by CuraLinc, with several enhancements. For a preview of benefits, download this flyer. 

CuraLinc has a robust member communication service that will be part of your EAP. Their team will share a full communication package and guidance with you when they begin to support your account on December 2.

No. The current Wellspring EAP access points (phone number and web address) will route to CuraLinc to ensure continuity of access. There will be no interruptions to these access portals.

Once you’ve been introduced to your CuraLinc account manager on December 2, you can work with them to coordinate a promotion schedule. Meanwhile, here is a preview of your benefits through CuraLinc. 

The phone number for the EAP is not changing, so employees who call the number listed on older promotional materials will still reach the appropriate support. Similarly, the website will redirect employees to the CuraLinc employee/member website, ensuring continued access to services. 

If an employee has an existing authorization for sessions, it can be used through December 31, 2024. Some therapists currently in Wellspring’s network are already contracted with CuraLinc, while others are not. Wellspring and CuraLinc are collaborating to add as many of these therapists as possible to the CuraLinc network. If an employee wishes to continue seeing their therapist in 2025 and the therapist is not yet in the CuraLinc network, the employee can inform their therapist and encourage them to consider joining. 

The core benefits and eligibility will remain the same, with the addition of enhanced online resources.  

We are still confirming details with CLC about how the Will Kit process will transition. While it’s likely that once a referral is initiated with CLC, it can continue until completion, we currently do not have information about any potential time limits. Additional details will be shared as soon as they become available

No. The number of counseling sessions will remain the same.  

No, employees will not receive a new set of sessions when the change takes effect unless an unrelated counseling issue has emerged . If an employee has an open Wellspring authorization, it will remain valid through December 31, 2024. Employees will become eligible for a new set of sessions for the same counseling issue in the new year. 

If an employee has an existing authorization for sessions, it can be used through December 31, 2024.

Information regarding the transition of Sukhi Wellness services is forthcoming. Updates will be provided as soon as they are available.

For an overview of CuraLinc benefits, you can download this flyer.

New materials about CuraLinc will be shared by CuraLinc account managers after introductions have been made, on December 2. 

Introductions are scheduled for December 2.

Scheduling benefit orientations will be coordinated with each organization’s new CuraLinc account manager once introductions have been made on December 2.  

Yes, on-site services such as benefit fairs, wellness fairs, Critical Incident Responses, and trainings can still be staffed in person. 

Details about the transition of mandatory referrals will be provided soon. Please revisit this page for updates, as it is refreshed daily.

Anything that has been scheduled and confirmed with a signed Work Plan will be honored.  Curalinc will evaluate trainings and projects that are under discussion as well.  

All current contracts with Wellspring, including recent renewals, are being assigned to CuraLinc and will remain valid. For companies that require consent for this assignment, your Wellspring account executive will reach out to obtain consent as outlined in the contract terms. 

Yes, the current contract will be honored for its full term. The only change is that the contract will be assigned to CuraLinc, but all terms will remain the same. 

No, there will be no rate changes. The current contract, including its rates, is being assigned to CuraLinc without modification. 

No, that is not necessary, your Wellspring contract is being assigned to Curalinc. 

Wellspring invoices on a monthly basis for the current month. Here’s what to expect during the transition: 

• November PEPM/Annual Fees: Final invoices for November will be issued by Wellspring in late November. 

• Management Services/Fee Sessions in November: These will be invoiced by Wellspring in early December. 

• Past Due Balances: Wellspring will also send statements for any past due balances. 

If you have further questions, please reach out to your Wellspring account executive for clarification. 

Please pay the company that issued the invoice. If the invoice is from Wellspring, for services provided up to November 2024, payment should be made to Wellspring, even if the payment is processed after the transition date. 

Wellspring and CuraLinc have coordinated to transfer any pre-paid balances. The credit for those payments will carry over to CuraLinc, and you will be invoiced by CuraLinc on the next billing cycle.